Our site takes advantage of cutting-edge technologies. In order to access everything, you’ll need to make sure you’ve got the latest browser– we recommend Firefox 3 and up or IE 6 and up and the latest version of Flash. Once you’ve got those two things, you’ll be set.
Following are answers to some common technical issues:
First, make sure you have Flash 126.96.36.199 or higher. You can identify your Flash version by right-clicking a Flash feature, such as the video player or a game. If you are on a Mac, press your control key while mouse clicking the Flash item.
Next, make sure you have a broadband connection to the Internet. The video player won’t work with dial-up. If you have Flash 188.8.131.52 or higher and a broadband connection, then you might have found a system bug. You can report it using our contact form.
If you’re on an older computer, you may notice more buffering delays. Also, your broadband connection may not connect at maximum speed depending on what time of day you access the player. Note: We strongly encourage users to upgrade to Flash 10 in order to prevent frequent buffering of the media. Flash 8 and 9 players will still work, but you may experience more buffer pauses as a result. To upgrade your player, click here.
Some school districts create filters on their firewalls to prevent users on the network from accessing streaming media. This can be a content consideration or an effort to curb use of bandwidth. Contact your district or school IT specialist to see if there is such a block in place and request they unblock these domains:
This could be a case of low bandwidth or slow computer-processor speed. The speed and bandwidth needed by your computer in order to view the videos without frequent stopping, or buffering, is high. We recommend you shut down any excess applications, like Outlook or Word, before viewing video.
Additionally, you may wish to consider upgrading your service. Many basic broadband connection providers offer slower download speeds. This will affect how quickly the stream downloads to your computer. Furthermore, if you are on a large shared network, such as that of a school, you may experience issues related to bandwidth congestion during heavy Internet-traffic hours.
For your connection speed, you need at least 500kbps download speed. 600kbps is better. In addition, the faster your computer processor, the better. We recommend Pentium 3 or faster and G4 or faster for Mac users.