First, make sure you have Flash 126.96.36.199 or higher. You can identify your Flash version by right-clicking a Flash feature, such as the video player or a game. If you are on a Mac, press your control key while mouse clicking the Flash item.
Next, make sure you have a broadband connection to the Internet. The video player won’t work with dial-up. If you have Flash 188.8.131.52 or higher and a broadband connection, then you might have found a system bug. You can report it using our contact form.
Posted in: Technical Questions