ChannelOne.com Tech FAQ

Updated: October 18, 2010

Welcome to ChannelOne.com. Our site takes advantage of cutting-edge technologies. In order to see it in all its glory, you'll need to make sure you've got the latest browser-- we recommend IE 6 or above and the latest version of Flash. Once you've got those two things, you'll be set.

To answer your tech questions, we've created the following handy FAQ.

I can't see videos.
First, make sure you have Flash 8 or higher. You can identify your Flash version by right-clicking a Flash feature, such as the video player or a game. Note: If you are on a Mac, pressing your control key while mouse clicking the Flash item.

Next, make sure you have a broadband connection to the Internet. Video won't work with dial-up. If you have Flash 8 or higher and a broadband connection, then you might have found a system bug. E-mail it to us at Webmaster@ChannelOne.com.

Video plays, but not very well...
If you're on an older computer, you may notice more buffering delays. Also, your broadband connection may not connect at maximum speed depending on what time of day you access the player. Note: We encourage Macintosh users to upgrade to Flash 9 in order to prevent frequent buffering of the media. Flash 8 players will still work, but you may experience more buffer pauses as a result. To upgrade your player, click here.

Video isn't working anymore! I can't see anything.
Some school districts create filters on their firewalls to prevent users on the network from accessing streaming media. This can be a content consideration or an effort to curb use of bandwidth. Contact your district or school IT specialist to see if there is such a block in place and request they unblock ChannelOne.com.

I have broadband, IE7 and Flash 9. Video still isn't playing well...
This could be a case of low bandwidth or slow computer-processor speed. The speed and bandwidth needed by your computer in order to watch videos without frequent stopping, or buffering, is high. We recommend you shut down any excess applications, like Outlook or Word, before logging in to watch video.

Additionally, you may wish to consider upgrading your service. Many basic broadband connection providers offer slower download speeds. This will affect how quickly the stream downloads to your computer. Further, if you are on a large shared network, such as that of a school, you may experience issues related to bandwidth congestion during heavy Internet-traffic hours.

What connection speed does ChannelOne.com recommend?
For your connection speed, you need at least 500kbps download speed. 600kbps is better. In addition, the faster your computer processor, the better. We recommend Pentium 3 or faster (G4 or faster for Mac).

Still stumped?
If your question still isn't answered, E-mail us.