LONDON (AP) — British Airways said “many” of its IT systems were back up and running Sunday, but travelers still faced cancellations and delays after a global computer failure grounded hundreds of flights.
BA chief executive Alex Cruz said the airline was running a “near-full operation” at London’s Gatwick Airport and planned to operate all scheduled long-haul services from Heathrow. But he said there will still be delays, as well as some canceled short-haul flights.
BA canceled all flights from Heathrow and Gatwick Saturday after the IT outage, which it blamed on a power-supply problem. The glitch threw the plans of thousands of travelers into disarray, on what is a holiday weekend in Britain.
BA operates hundreds of flights from Heathrow and Gatwick on a typical day — and both are major hubs for worldwide travel.
Cruz apologized in a video statement, saying “I know this has been a horrible time for customers.”
Passengers faced hours-long lines to check in, reclaim lost luggage or rebook flights at Terminal 5, BA’s hub at Heathrow. Cruz said that to reduce overcrowding travelers will only be let into the terminal 90 minutes before their flights.
Passengers — some of whom had spent the night at the airport — faced frustrating waits to learn if and when they could fly out.
“Everyone is upset. There’s people in tears,” said Melanie Ware, who flew in from Los Angeles and was trying to get to Venice on her honeymoon.
“We rebooked for Venice for tonight, which they also have canceled now,” she told Sky News. “So we have no way of getting out of Heathrow and they haven’t compensated us for anything, and we’re stuck and this is the worst honeymoon ever.
“British Airways has ruined our honeymoon.”
Tonda Sallee, who was trying to fly to Frankfurt, said she been in line for five hours, “and we have no idea how long we’ll be in line. The rest of the day I’m sure, and we probably won’t fly out today either.”
Many passengers complained about a lack of information from the airline.
“Some 80-year-old lady was standing around waiting for announcements, et cetera, and she fell over,” said Londoner Terry Page, who managed to get on one of the last flights from Heathrow to Dallas-Fort Worth on Saturday. He and other passengers arrived, but their luggage did not.
“We helped her up and she said ‘I’m just so tired,'” Page said. “It’s been a terrible, terrible day.”
While not that frequent, when airline outages do happen, the effects are widespread, high-profile and can hit travelers across the globe.
BA passengers were hit with severe delays in July and September 2016 because of problems with the airline’s online check-in systems.
In August 2016, Delta planes around the world were grounded when an electrical component failed and led to a shutdown of the transformer that provides power to the airline’s data center. Delta said it lost $100 million in revenue as a result of the outage.
LONDON (AP) — The Latest on the IT failure at British Airways (all times local):
British Airways says “many” of its IT systems are up and running, but travelers still face cancellations and delays after a global computer failure grounded hundreds of flights.
BA chief executive Alex Cruz says the airline is running a “near-full operation” at London’s Gatwick Airport and plans to run all scheduled long-haul services from Heathrow on Sunday. But he says there will still be delays, as well as some canceled short-haul flights.
Passengers still face hours-long lines to check in, reclaim lost luggage or rebook flights at Terminal 5, BA’s hub at Heathrow. Cruz said that to reduce overcrowding travelers will only be let into the terminal 90 minutes before their flights.
In a video statement, Cruz apologized, saying “I know this has been a horrible time for customers.”
British Airways says it’s continuing to work hard to resume a normal flight schedule at two London airports a day after a global IT failure crippled its services.
The airline says that it hopes to operate a “near normal schedule” at Gatwick and the “majority of services” from Heathrow on Sunday. BA canceled all flights from both airports Saturday, upending the travel plans of tens of thousands of people on a busy U.K. holiday weekend.
The airline says it will refund or rebook customers affected by the IT failure, which BA officials believe was caused by a power-supply issue rather than a cyberattack.
LOS ANGELES (AP) — Chase Utley long ago earned his reputation. Chris Taylor is fast developing one of his own for the Los Angeles Dodgers.
Utley drove in three runs with a pair of two-out singles and Taylor delivered a two-run homer to carry the Dodgers past the Chicago Cubs, 5-0 on Saturday.
“We know what Chase can do, and that it would be just a matter of time before he got out of whatever he was in,” said Dodgers catcher Yasmani Grandal. “He’s been really good for like 40 years, right? It was nice to see the back-to-back homers (on Thursday and Friday night) and now these hits today.”
Utley’s two-out single in the fourth scored the Dodgers’ first run, and his two-out, bases-loaded single in the fifth made the score 5-0.
“The guy is a pro. He has been doing this work for a long time,” Chicago starter John Lackey said.
Taylor, a fourth-year infielder with three minor league games and three games in center field for Los Angeles, hit a two-run homer in a four-run fifth, and also cut down Ian Rapp trying to stretch a single into a double to end the fourth inning.
“Taking on a new position, being moved around the order, really sporadic playing time until recently, and delivering big hits, quality at-bats every time he steps in the box,” manager Dave Roberts said. “That competing is contagious, and the way he runs the bases, the way he cares, he studies, he’s what we are about.”
Taylor is hitting .338 in May, playing second, third and center field, depending on where the Dodgers need a fill-in.
“I don’t care where I am,” Taylor said. “I just want to be on the field. I’m just happy I’m helping the team.”
Brandon McCarthy and Ross Stripling combined on a three-hitter that gave Los Angeles its eighth win in 10 games.
McCarthy (5-1) allowed two-out singles to Happ in the fourth and Addison Russell in the fifth. He struck out six and walked one, winning his second straight start and lowering his ERA to 3.28.
McCarthy reported pain in his right knee to the trainers in the fourth inning, Roberts said. McCarthy left Dodger Stadium to have the knee examined before the game ended.
Stripling gave up Miguel Montero’s leadoff single in the eighth and finished for his second professional save, his first since 2013 with Double-A Chattanooga.
Chicago has been shut out in three consecutive road games and held scoreless in four of its last six games away from Wrigley Field, scoring five runs in that span. The Cubs have not scored in 29 consecutive road innings, including a 3-0 defeat to St. Louis on May 14, and a 4-0 loss to the Dodgers on Friday night.
“I don’t think it is struggles on the road, I think we are playing good ballclubs right now,” Russell said.
Lackey (4-5) gave up five runs, six hits and four walks in six innings.
“They really have made very few, if any, mistakes against us and we have not taken advantage of anything,” said Cubs manager Joe Maddon. “We have hit some balls well but they have been foul balls. Otherwise, our contact has been rather weak the last two days.”
Happ appeared to stretch a single into a double in the fourth, beating Corey Seager’s tag, but a video review ruled he came off the base from the momentum of his hard slide.
As part of a league-wide tribute to the nation’s military, the Cubs and Dodgers wore olive green hats and uniforms accented with olive-green lettering.
Cubs: Ben Zobrist was scratched from the Cubs’ lineup with a sore left wrist, giving Happ his first start at second base since his debut May 13. Maddon, who had Zobrist in his original starting lineup, preferred to keep his utilityman as a possible pinch hitter or late replacement.
Dodgers: 3B Justin Turner (strained right hamstring) is eligible to come off the DL Monday but will need more time. He is expected to make at least one minor league rehab start and Roberts said Turner might return toward the end of a road trip that finishes June 4 in Milwaukee.
Clayton Kershaw (7-2) starts for the Dodgers on Sunday in a marquee matchup that features Jon Lester (3-2) for the Cubs. Lester is coming off a four-hitter in a win over San Francisco in which he struck out 10. Lester has a 0.86 ERA in his last three regular-season starts against the Dodgers. Kershaw matched a season high with 10 strikeouts and walked none in his last start, against St. Louis. He has held the Cubs to a .218 batting average in eight starts, striking out 68 in 53 2/3 innings.
More AP baseball: https://apnews.com/tag/MLBbaseball
MILWAUKEE (AP) — Chase Anderson’s smile following a near no-hitter barely masked what it meant to perform well against the Diamondbacks franchise that decided to move him.
“I knew those guys as friends, as the team that traded you away,” Anderson said. “You always have a little bit of a chip on your shoulder, you want to make them second guess that trade.”
Anderson (3-1) took a no-hit bid into the eighth inning as the Milwaukee Brewers snapped Arizona’s five-game winning streak with a 6-1 victory on Saturday.
He struck out a career-high 11. The 29-year-old right-hander also walked three and threw a career-high 114 pitches.
“I didn’t care. I could throw 150 pitches,” he said. “I wanted to get the no-hitter.”
Nick Ahmed broke up the bid with a sharply hit ball up the middle to start the eighth that deflected off second baseman Eric Sogard’s glove. On Aug. 16, 2015, Ahmed blooped a single to right-center leading off the eighth inning for the Diamondbacks’ first hit against Atlanta’s Shelby Miller.
“Nick came up with a big base hit,” Diamondbacks manager Torey Lovullo said.
Anderson was drafted by Arizona in 2009 and pitched for the Diamondbacks in 2014 and 2015 before Milwaukee acquired him in a trade last year. He had already thrown a career high number of pitches before returning to the mound in the eighth, and Ahmed quickly chased him.
Sogard was shifted to the first-base side but raced to the left side of second to try for the grounder.
Rob Scahill relieved Anderson after the hit, and Anderson received an extended standing ovation from the 29,746 at Miller Park. The celebration continued after the game, when his teammates dumped two coolers on top of him.
“There were a lot of emotions,” Anderson said. “The fans, the way they support us in this town, I’ve never experienced anything like that.”
ZACK’S BAD DAY
Jett Bandy hit a three-run double off Zack Greinke (6-3) in the fourth. Jesus Aguilar homered and Domingo Santana added a run-scoring single in the sixth to drop Greinke to 16-3 all-time at Miller Park.
At the start, it appeared Greinke would be more likely to throw a no-hitter. He was perfect the first time through the lineup on 29 pitches, but ran into trouble in the fourth after Sogard’s flare fell in shallow left field for a double.
Greinke loaded the bases and then, with two outs, Bandy hit a bases clearing double over Yasmany Tomas’ head in left field.
“I didn’t do my best. It seems to me the whole team played pretty terrible today, including me,” said Greinke, who gave up five runs in 5 1/3 innings. “He almost threw a no-hitter and we gave up six runs. It was a pretty bad game. “
Anderson’s bid at his first no-hitter ended at the same point of the game his previous best effort did. Anderson took a no-hitter into the eighth on May 17, 2016 against the Cubs before Ben Zobrist broke up it with a double.
This one didn’t look promising from the outset for Anderson, who walked the first two batters of the game before settling down to retire the next 10 straight. He walked Jake Lamb in the fourth, but that would be all until Ahmed’s at-bat.
Anderson mixed a sharp breaking ball to complement his mid-90s fastball as mid-afternoon shadows crept across Miller Park’s diamond.
“It was great,” said Bandy, the Brewers catcher. “It was like a video game. I was putting my fingers down and Chase was throwing it. That was all on him.”
ZACK AND CHASE
Greinke holds a special place in Brewers history, coming to Milwaukee in a trade in 2011 and leading the franchise to its first National League Championship Series since 1982. But since then, the franchise has been in a full scale rebuild, jettisoning Greinke in 2012 to the Los Angeles Angels for prospects, including Jean Segura.
Greinke signed with Arizona before the 2016 season. A few weeks after Arizona signed Greinke, the Diamondbacks dealt Anderson to Milwaukee, receiving Segura as part of the package.
Diamondbacks: RF David Peralta got a day off as part of a season-long 11-game road trip.
Brewers: With LF Ryan Braun (strained left calf) on the 10-day DL, the Brewers have opted to keep an additional pitcher on the staff for now. That means a combination of Hernan Perez, Eric Thames and Nick Franklin will man the position.
Diamondbacks: LHP Patrick Corbin (4-4, 4.40 ERA) will pitch in the finale of this four-game set.
Brewers: RHP Jimmy Nelson (2-3, 4.20) will make his 10th start of the season.
MINNEAPOLIS (AP) — Brian Dozier’s tiebreaking two-run home run for Minnesota with two outs in the eighth inning followed a pitching change by Tampa Bay and spurred the Twins to a 5-3 victory Saturday afternoon over the Rays.
The Twins were 0 for 10 with runners in scoring position until Dozier stepped in against Tommy Hunter with a man on third. The 426-foot drive, Dozier’s seventh of the season, bounced off the ribbon videoboard between the upper and lower deck in right-center field.
Rays manager Kevin Cash swapped right-handed relievers, removing Danny Farquhar (2-2) so Hunter could face Dozier. The decision backfired, ending Farquhar’s streak of 16 consecutive scoreless appearances.
LONDON (AP) — British Airways canceled all flights from London’s Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy U.K. holiday weekend.
The airline said it was suffering a “major IT systems failure” around the world. Chief executive Alex Cruz said “we believe the root cause was a power-supply issue and we have no evidence of any cyberattack.”
He said the crash had affected “all of our check-in and operational systems.”
BA operates hundreds of flights from the two London airports on a typical day — and both are major hubs for worldwide travel.
Several hours after problems began cropping up Saturday morning, BA suspended flights up to 6 p.m. because the two airports had become severely congested. The airline later scrapped flights from Heathrow and Gatwick for the rest of the day.
The airline said it was working to restore services out of Heathrow and Gatwick beginning Sunday, although some disruptions are expected. It said it expected that London-bound long-haul flights would land on schedule Sunday.
The problem comes on a bank holiday weekend, when tens of thousands of Britons and their families are travelling.
Passengers at Heathrow reported long lines at check-in counters and the failure of both the airline’s website and its mobile app. BA said the crash also affected its call centers.
Passenger Phillip Norton tweeted video of an announcement from a pilot to passengers at Rome’s Fiumicino airport, saying the problem affects the system that regulates what passengers and baggage go on which aircraft. The pilot said passengers on planes that have landed at Heathrow were unable to get off because there was nowhere to park.
One person posted a picture on Twitter of BA staff writing gate numbers on a white board.
“We’ve tried all of the self-check-in machines. None were working, apart from one,” said Terry Page, booked on a flight to Texas. “There was a huge queue for it and it later transpired that it didn’t actually work, but you didn’t discover that until you got to the front.”
Another traveler, PR executive Melissa Davis, said her BA plane was held for more than 90 minutes on the tarmac at Heathrow on a flight arriving from Belfast.
She said passengers had been told they could not transfer to other flights because “they can’t bring up our details.”
Some BA flights were still arriving at Heathrow on Saturday, although with delays.
American Airlines, which operates code-share flights with BA, said it was unaffected.
Air industry consultant John Strickland said Saturday’s problems would have “a massive knock-on effect” for several days.
“Manpower, dealing with the backlog of aircraft out of position, parking spaces for the aircraft —it’s a challenge and a choreographic nightmare,” he said.
Airlines depend on huge, overlapping and complex IT systems to do just about everything, from operating flights to handling ticketing, boarding, websites and mobile-phone apps. Some critics say complex airline technology systems have not always kept up with the times.
And after years of rapid consolidation in the business, these computer systems may be a hodgepodge of parts of varying ages and from different merger partners, all layered on top of each other.
A union official, meanwhile, blamed BA cost cutting for the travel chaos, saying the airline had laid off hundreds of IT staff last year and outsourced the work to India.
“This could have all been avoided,” said Mick Rix, national officer for aviation at the GMB union.
In August 2016, Delta planes around the world were grounded when an electrical component failed and led to a shutdown of the transformer that provides power to the airline’s data center. While the system moved to backup power, not all of the servers were connected to that source, which caused the cascading problem.
Delta said it lost $100 million in revenue as a result of the outage. In January it suffered another glitch that grounded flights in the U.S. That same month, United also grounded flights because of a computer problem.
In July, meanwhile, Southwest Airlines canceled more than 2,000 flights after an outage that it blamed on a failed network router.
After the recent outages, outside experts have questioned whether airlines have enough redundancy in their huge, complex IT systems and test them frequently enough.
Emily Puddifer, who was trying to travel to Milan from Heathrow, said her weekend away has been canceled. Her friends, who were going from Liverpool with a different airline, made it to Milan.
Reached via Twitter, Puddifer said in an email she understands that such technical failures happen. What she didn’t understand, she said, was why there were “no announcements, no messages on the boards” about what was going on. Displays showing flight times had the words “please wait” next to flights instead of information about delays or cancellations.
Puddifer said passengers found out about the cancellations from news reports. It was chaos just to get out of the airport as people followed crowds but no one knew where to go, she said. Finally, she made it out, and she considered herself lucky not to have checked luggage.
There are “thousands of people there with no idea where their bags are or what to do,” she said.
Associated Press writer Jill Lawless reported this story in London and AP Technology Writer Ortutay reported from New York.